Frequently Asked Questions (FAQs)

While we are based in Lexington, Kentucky, we proudly serve the continental United States via long distance moves and frequently work in the surrounding states and the entire southeast. We do not service international moves at this time but are happy to help with transport and logistics.

The direct impact we have on alleviating stress and worry on one of the hardest times in people lives. My mom always said the big three are death, divorce, and moving. There is nothing better than making this process seamless and hearing and seeing the relief of the customer and their family.

In addition to drug testing, background checks and over 20 internal processes documents and videos, we also have them work with our trainer for 2 days going over service, form and safety programs before they ever go on a move. The first 3 moves always have at least one trainer and at least one veteran showing the trainee the ropes. All this before each crew member goes on their first 2 mover job.

We are authorized by the FMCSA to carry household goods throughout the continental United States. We also carry all necessary insurance and exceed requirements.

Depends. Most home owners or rental insurance will cover your items, check your policy. If not, it’s up to you. We handle all items the same and with great care, but things can happen. It doesn’t hurt to have additional coverage.

Our pricing is all inclusive, so it won't have any hidden or surprise fees. We have a 3% card fee, but do accept cash and check. Also, most jobs simply have an hourly rate and a one-time travel fee. That includes everything needed to get the job done. Only exception is specialty items such as safes, pianos, hot tubs, etc.

Once we book your move, we become your personal guides and consultants throughout your moving experience. We are only a call, text, or email away at nearly all hours of the day. In some instances we speak daily leading up to move day. We call a couple days before move day to confirm. We also call before we leave to head to the customer's house in the morning.

I would recommend reading the reviews of the companies on multiple platforms as well as asking local cornerstone businesses. Ask the furniture store who they recommend. Go with someone who answers the phone. Better yet, go with someone who's willing to give a free in-person in-home walk through should you want that. Seems like a no-brainer but ask if the company hires movers or is simply a move broker. Ask who will be showing up on move day. Are they background checked or drug tested? Reputable companies are thorough.

What are you looking for out of a moving company? Is your goal to save money or to do as little work as possible? Somewhere in between? I would advise thinking these through and telling the salesperson your goals on the phone as to best meet your needs.

On the day of, we will call that morning to let you know we are en route to your place. Then 2+ clean cut, experienced, and enthusiastic movers will show up with all the necessary equipment to get your family's items From Here to There, safely. We are there until the last item is unloaded/assembled/until we are dismissed. Expect a seamless smooth move.

Box up/bundle as many items as you can. Call or text us and we will gladly advise the optimum route for a seamless move day. We are here for you before, during, and after your move. Please let us know any items of significant monetary or sentimental value

Tips are always accepted, never expected but always appreciated. See the link below for more: https://homebay.com/moving/how-much-to-tip-movers/